WE ARE HIRING:
U.S. Program Manager Business Growth
Do you want to help small businesses in U.S. survive and thrive so that they can create more local jobs and lift their communities?
If yes, do you have a generalist understanding of how businesses grow through market access, process improvement, marketing, access to finance, employee engagement, and supply chain management? Are you aware of the unique challenges and opportunities facing Black, minority, and women owned businesses today? Are you a natural sales person, networker and match-maker?
If yes, and you think you are a good candidate for this position, please submit a resume and cover letter outlining 1) relevant experience, 2) why you are the best candidate for the position. Email to email@example.com.
The Business Council for Peace (Bpeace) is an award-winning nonprofit working in crisis-affected communities to grow small businesses, create significant employment for all, and expand the economic power of women. More jobs mean less violence.®
We deliver high-quality business consulting through volunteer business experts we call “Skillanthropists,” to carefully vetted small businesses we call “Fast Runners.”
Together we are in pursuit of a common vision: that employment is the bridge to education, poverty reduction, improved health and ultimately less violence; and that jobs for women are vital to women’s advancement and to elevating their peaceful influence on society.
In 2021, Bpeace Skillanthropists are working with 100+ small-business owners in the U.S., El Salvador, Guatemala and Afghanistan. More than 20,000 family members depend on the jobs these Fast Runners provide.
Bpeace is hiring a mission-focused, task-oriented business professional interested in making a lasting social and economic impact on U.S. communities where jobs can stabilize families and communities. After 18 years operating internationally, in 2021 Bpeace launched its first cohort in the U.S. to help Black, minority and women-owned small businesses stabilize and thrive, thereby preserving and creating jobs.
As the Bpeace U.S. Program Manager, you will be part of an international program team charged with the design, implementation, and excellence of the pro bono consulting and advisory services that we offer owners of small and growing businesses in crisis affected communities.
With a June 1, 2021 start date, the U.S. Program Manager will drive implementation of a pilot cohort, already in progress, consisting of 11 small businesses. Specifically, the U.S. Program Manager will use his/her business knowledge and interpersonal skills to:
- Build trust with the management teams of each of the 11 small businesses in the portfolio.
- Assist them in defining and prioritizing specific challenges or opportunities to survive and grow.
- Recruit volunteer experts with the skills needed to help those businesses overcome challenges or take advantage of opportunities.
- Drive outcomes, primarily measured in jobs created.
- Apply the learnings of the U.S. pilot to the development and implementation of subsequent cohorts.
S/he must be comfortable working 100% remotely and on Zoom and Slack for good parts of every day. The U.S. Program Manager will report to the Bpeace Chief Program Officer (CPO), who is a direct report to the Bpeace CEO.
Broadly, the U.S. Program Manager will take a leading role in:
1. Program Management
- Participate in all levels of Bpeace program implementation including design and delivery.
- Develop new tools and strategies for communicating and disseminating volunteer opportunities and for identifying experts.
- Provide support to CPO, CEO, and CAO as needed.
- Manage support staff or consultants hired for the U.S. programs.
- Build a database of stakeholders (Skillanthropists, Fast Runners, donors, prospects, etc.) in the Bpeace Salesforce CRM; ensure CRM is regularly updated to include all customer data.
- Be familiar with all current Bpeace partners. Recommend new partners.
- Travel to Fast Runner place of business based on need, safety and COVID-19 restrictions.
- Participate in donor proposal development and reporting.
- Support the Impact Manager in collecting data used to prove our impact and improve our service offering. We are a metrics driven organization.
- Keep current on the development of the small and medium enterprise ecosystem and overall current events impacting small businesses in the U.S.
2. Facilitate the Bpeace Fast Runner Model: Assess, Recruit and Match
The Program Manager will be responsible for facilitating the following stages of the Fast Runner Model:
Recruit Black, minority and women-led businesses to apply for the program. Clearly explain the Bpeace model and program to potential applicants. Leverage your network and those of organizations committed to the same goals.
Lead the interview process, and select the small and growing, minority and women owned businesses that are in the best position to grow and create jobs.
Diagnose and uncover the unique growth challenges of the U.S. businesses in the Bpeace portfolio through discussion and analysis with fellow staff and Skillanthropists.
Communicate clear and concise volunteer descriptions that will attract volunteer pro bono consultants with the specific expertise the businesses need.
Identify and recruit volunteer candidates through telephone and email marketing, social media channels, Bpeace partners and network, as well as your own business network.
Match interested candidates to Fast Runner business growth opportunities; persuade candidates to join Bpeace as Skillanthropists and generously donate their skills – usually for a minimum of six months.
Facilitate the Fast Runner cycle, participate in Zoom calls to expedite relationship and trust building between Fast Runner and Skillanthropist, problem solve as needed.
Measure impact. Assist the Bpeace Impact Director in collecting and analyzing data.
3. Manage relationships among business owners and volunteers
You will ensure best-in-class service and experience for your two main clients:
- Fast Runners, owners of small and growing businesses.
- Skillanthropists, business volunteers who want to pay their skills forward.
With three main responsibilities:
- Manage the relationship cycle of each client; steward the relationship between Fast Runner and Skillanthropist; quickly build trust – a critical element to your success.
- Communicate among diverse stakeholders (clients, staff, donor and partners)
- Problem-solve to ensure a smooth and productive experience for your clients.
The U.S. Program Manager is an energetic team player who contributes to the collaborative problem solving and creative spark that drives the Bpeace model.
The Program Manager will report to Bpeace Chief Program officer based in North Carolina and work closely with CEO and CAO. The candidate will deploy Bpeace proprietary processes and tools to maintain efficiency and impact. S/he must be able to excel while working independently, comfortable with our nimble nature, and commitment to a continuous feedback loop to analyze what’s working or not; adjust and advance.
Experience, Attitude and Skills
- 5+ years’ experience with business, consulting or small and medium enterprise development.
- Strong interpersonal and communication skills; extensive cross-cultural awareness to communicate effectively with people of diverse backgrounds.
- Concise and compelling business writer.
- Knowledge of the unique challenges and opportunities facing minority and women owned businesses.
- Project management skills; resourceful, organized, excellent attention to detail.
- Comfortable with technology; experience with a CRM, preferably Salesforce.
- Appreciation for the role data and metrics play.
- A wide professional network that can be leveraged to identify and recruit Bpeace Skillanthropists, partners, and donors.
- Relationship-focused with insight into reading people and what motivates them; experience developing and stewarding client relationships.
- Experience working remotely or in virtual setting.
- When it is safe, ability to travel to visit businesses and other stakeholders.
- Interest in having a lasting social and economic impact on U.S. communities.
With headquarters based in the U.S., Bpeace is a remote organization, no office is provided. This is a full-time position, operating Monday-Friday. Salary will be negotiated with the candidate who is the right fit.